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Newsroom
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Customer Interaction Solutions Magazine
GoToWebinar and GoToAssist Winners of 2007 Product of the Year Awards
For the sixth year running, Citrix Online received the Customer Interaction Solutions "Product of the Year Award" for GoToWebinar™ and GoToAssist®. Winners of the award demonstrated excellence and innovation in their technological advances and application refinements. As a winner of this prestigious award, Citrix Online was also recognized for "vision, leadership and attention to detail."
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PC Magazine
Small Biz, High Tech (PDF)
For this year's small-business awards, we considered more then 150 nominees – many named by our readers – that are saving money, improving customer support, developing better products, or beefing up the bottom line through the smart use of technology.
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SSPA
Citrix Online Named a Finalist in the Service & Support Professionals Association Fall 2007 Recognized Innovator Awards
Citrix Online today announced it has been named a finalist in the Fall 2007 "Recognized Innovator" awards by the Service & Support Professionals Association (SSPA), the largest and most influential association for technology services and support professionals. The company was honored for Citrix GoToAssist for Innovation in Interaction Quality at the SSPA Services Leadership Conference today in New Orleans.
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Citrix GoToMeeting, GoToWebinar and GoToAssist Rated Year's Best
The editors of PC Magazine selected Citrix GoToMeeting for its list of the "Best of 2007" for Web Services. In addition, Customer Interaction Solutions magazine recognized Citrix GoToWebinar and Citrix GoToAssist, remote support and online event services, with two Product of the Year Awards.
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The TechGuys adds Online Remote Assistance to its Support Portfolio with Citrix GoToAssist
DSG International (DSGi), owner of Dixons.co.uk, PC World and Currys, has added online remote assistance to its 'TechGuys' IT support service, 'TechFriend'. Using Citrix® GoToAssist®, the TechGuys can virtually access a customer's computer to instantly fix any technical issues such as printer hiccups, software trouble and PC set-up, solving the problem as if they were there in person.
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Tech Support Agents Team Up to Tackle Industry Challenges with Citrix GoToAssist
Leveraging remote support services like GoToAssist, many support providers are finding ways to turn customer service into a differentiator. "With GoToAssist collaboration, the expertise, collected wisdom and experience of an entire organization can be focused on the customer - all behind the scenes,"
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PC Magazine
Small Biz, High Tech (PDF)
For this year's small-business awards, we considered more then 150 nominees - many named by our readers - that are saving money, improving customer support, developing better products, or beefing up the bottom line through the smart use of technology.
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destinationCRM.com
McAfee Automates Online Service
While Citrix offered one of the most compelling solutions, it was their integration and professional services team that really sold us.
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SmallBusinessComputing.com
Remote Tech Support: The Power Behind the Scenes
If you're a small business looking for computer technical support, your first thought is probably to find a company that offers on-site service. Think twice, though.
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