Citrix GoToAssist: Virtual On-Site Support Solution


The IT help desk is the guardian of day-to-day business productivity and the front door to your IT organization. You might be surprised to learn that a recent Forrester research report reveals that only 53 percent of surveyed IT users reported being satisfied with their help desk support. Low help desk satisfaction levels can negatively affect overall IT perception, making it more difficult for IT departments to justify budgets and get projects approved. Come hear Chip Gliedman, Vice President of Forrester Research, Inc., share the results from his ITIL processes survey and discuss the conclusions from his Forrester report: Thirty-One Best Practices for the Service Desk. View this information-rich Webinar to learn: • How to improve help desk satisfaction levels and overall IT perception • How to gain quick and secure access to remote systems – even outside the firewall • How to resolve problems quickly and proactively • How to demonstrate immediate ROI with built-in surveys and reports that measure your help desk environment Submit the form below to register for this Webinar or call (800) 549-8541 for a live GoToAssist demo. If you're calling from outside the U.S., dial +1 (805) 690-5729.

Please complete the form on the right to access the free Webinar. For more information on GoToAssist or to request a live demonstration, please call (800) 549-8541. If you are located outside the United States, call +1 (805) 690-5729.

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