Value Added Tax FAQs

What is VAT?
VAT stands for Value Added Tax and is a tax levied in the European Union on supplies of goods and services that take place within the EU.
 
Does Citrix Online UK Limited charge VAT?

Yes. As a UK entity, Citrix Online UK Limited is required to account for UK VAT in accordance with the domestic law of each EU Member State.

The relevant UK domestic legislation requires us to collect 17.5% on services to customers within the UK as well as those with an EU billing address outside the UK who do not provide us with a VAT registration number.
 
Do your prices already include VAT, or is VAT added on?
Prices shown do not include VAT.
 
Does Citrix Online UK Limited charge any U.S. sales tax to people in the EU?
No.
 
How will my VAT number be collected?
New customers will be asked for their VAT number during registration. Existing customers will be asked for their VAT number during the renewal process. Existing customers may also enter their VAT number in the Billing Info. section of their account. Please ensure this number is accurate.
 
What is the VAT number for Citrix Online UK Limited?
Our VAT number is GB928999931.
 
How are Citrix Online UK Limited's customers affected by VAT?
Citrix Online UK Limited's customers with a UK billing address will now be charged UK VAT at the rate of 17.5%. Citrix Online UK Limited's customers who have a billing address elsewhere in the European Union but do not enter an EU VAT registration number will now be charged UK VAT at the rate of 17.5%. UK VAT will not be charged to non-EU customers.
 
What do I need to do as a result of the new VAT rules?
If you have an EU VAT number, please add it to your account. Here's how. While logged in to your GoToMyPC account, select My Account from the left menu and then Billing Info. Enter your EU VAT number. Click Save Changes.
 
Who can I contact with VAT questions?
Citrix Online UK Limited cannot advise EU customers regarding VAT. For questions about VAT registration in EU Member States, consult your tax adviser or the relevant tax authority. Or, learn more about EU VAT registration at http://europa.eu.
 
How do I enter my VAT?
For GoToMyPC, log in to your account, select My Account from the left menu and then Billing Info. Enter your VAT number. Click Save Changes.
 
How do I view how much VAT I have been charged this year?
Your Account History will show VAT charged, as a line within the receipt. To view your GoToMyPC Account History, log in to www.gotomypc.com and select My Account and Account History.
 
I didn't budget for paying taxes and now you are billing me for VAT. Can you reduce my fee by the taxable amount so I'm still paying the same monthly amount?
All customers in your locale are required to pay UK VAT. If you are registered for UK VAT and are acquiring the service for the purpose of your business, then you may reclaim the amount of VAT charged through your periodic VAT return. Service fees are not impacted by this change.
 
I lived in the EU at the time I registered my account, but now I live outside the EU. How do I change my account information?
For GoToMyPC, log in to your account, select My Account from the left menu and then Billing Info. Update your details. Click Save Changes.